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Questions about a tour, an idea for a private day out, or help with a booking? We would love to hear from you.
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BOOKINGS AND CHANGES
What is the cancellation policy?
The cancellation terms shown at checkout and in your booking confirmation apply to your booking. If you booked through a partner site rather than directly with us, changes and cancellations are handled through that site, so please contact them first.
Can I change my booking?
Yes, as far as availability allows. If you booked on our website, email us with your booking reference and the change you would like. Tours that include prebooked transport tickets, such as the Flåm day trip, can be harder to move at short notice.
What happens if weather or public transport affects the tour?
Our tours run in rain. If a disruption affects safety or the itinerary, for example a cancelled train or ferry, we contact the person who made the booking with the options available.
What if I am running late?
Send us a message as soon as you can. Our guides wait as long as the schedule allows, but tours with fixed departures, like the Flåm day trip, cannot be delayed.
How can I reach you?
Email booking@mountainsandfjords.com. If you have already booked, include your booking reference and tour date so we can help you faster.